Your sign-in and notification settings are separate from your public profile and your connected social accounts.
Sign in to the right account
Use the sign-in method you set up for your Gondola account. Connecting a social account to import or credit work does not add a sign-in method. If you see a blank or duplicate profile after you sign in, check which method and account you used before adding credits.
Reset a password
Use the password-reset option on the sign-in page, or Settings → Login. Enter your account's email and check your inbox and spam folder. If you created the account with a social sign-in, sign in with that provider instead.
Manage notifications
Open Settings → Notifications to choose which notifications you get. If expected emails are missing, check the email address saved on your account.
Deactivate an account
You can deactivate your account in Login settings. You cannot undo it yourself. Deactivation:
- removes your sign-in methods, creator lists, job applications, connected social accounts, notifications, and settings;
- hides your profile and signs you out;
- cancels your individual PRO subscription and removes you from your teams.
Your credits stay on their posts, and your private credits become public unless you delete them first. If you are unsure, contact support before you deactivate.
Protect your account
Never send support your password, a reset link, a social access token, or an API key. Send your username, profile link, and a description of the problem instead.