Gondola shows the statistics it can collect from imported social posts, and dashboards for analyzing work. The metrics vary by network and post; a missing metric does not mean zero activity.
Refresh a post's stats
Select Fetch new stats in the post menu, or the refresh icon next to the post's metrics. Refreshing is not available for Facebook or Snapchat posts, or for posts that are no longer live.
PRO and paid Teams include refreshes. On a free account, each refresh spends tokens, and Gondola shows the price before you confirm.
Use a dashboard
Choose the date range, accounts, projects, networks, and other filters, then review the summary, time series, and tables together. On a paid team, select Save View to save the filters for your team, and download project analytics as a CSV.
Why do values differ from the social network?
Gondola shows the data it last collected from the source, which can lag behind the network. Network permissions, content availability, metric definitions, and filters can also affect what you see. Check that you are comparing the same post, metric, and dates.
Report a problem
If a post or dashboard looks wrong, send support its Gondola URL, the source URL, the metric, your filters, and what you expected. Refreshing again does not fix a filtering problem.