Use the Gondola Help Center for help with profiles, credits, imports, search, teams, billing, and integrations. If an article does not answer your question, contact us or email support@gondola.cc.
Send a useful problem report
- Your Gondola username or profile URL.
- The page, post, job, project, or import link involved.
- What you tried, what you expected, and what happened.
- The exact error text and about when it happened.
- For a post, the original social URL; for billing, the invoice or transaction reference.
A screenshot can help if it shows no private information. Never include passwords, reset links, API keys, payment-card details, or social access tokens.
Credit problems
If you can't edit a wrong credit, select Report a credits error on the post. Say what is wrong, add the correct person or role if you know it, and explain how you know. The credit shows This credit is under review until Gondola reviews it; a report does not remove it right away.
Account and privacy questions
See Gondola's terms and Privacy Policy for policy details. For a question about your own account, contact support.